This policy applies to all Courses, certifications, and digital training purchased from RiskproLearning (operated by Riskpro Management Consulting Pvt. Ltd.). Because we sell digital content and services rather than physical goods, our refund process differs from a typical product return.
1. If You Are an EU/EEA Consumer
You have a statutory right to withdraw from your purchase within 14 days of the order date and receive a full refund, without giving a reason, unless:
- you expressly asked us to begin providing the Course before the 14-day period ended, and
- you expressly acknowledged, via a checkbox at checkout, that you would lose your right of withdrawal once we began providing the Course.
If you gave that consent and have already started the Course, your right of withdrawal ends at that point, as required and permitted under the EU Consumer Rights Directive. If you did not give that consent, or you cancel before starting the Course, you are entitled to a full refund.
To withdraw:
Email contactus@riskprolearning.com with your order number and a clear statement that you wish to withdraw, within 14 days of purchase. We will confirm receipt and process your refund to your original payment method within 14 days of receiving your withdrawal request.
This statutory right is separate from, and in addition to, any goodwill refund we may offer below.
2. If You Are Outside the EU/EEA
We offer a 30-day refund window from the date of purchase, provided:
- you have not completed more than 20% of the Course content, and
- you have not already received a completion certificate for the Course.
To request a refund, email contactus@riskprolearning.com with your order number and reason. Approved refunds are issued to your original payment method within 10 business days.
3. Live Virtual Training
- If you cancel your registration more than 7 days before the scheduled session, you will receive a full refund or, if you prefer, a transfer to a future session at no extra cost.
- Cancellations within 7 days of the session are non-refundable but may be transferred once to a future session, subject to availability.
- If we cancel or reschedule a session, you will be offered a full refund or a free transfer to the rescheduled date.
4. Faulty or Inaccessible Content
If you are unable to access Course content due to a fault on our platform (not your own device or connection), contact us and we will either fix access or issue a full refund, regardless of how much of the Course you have used.
5. Non-Refundable Items
- Courses for which a certificate of completion has already been issued (except where required by EU withdrawal rights above).
- Custom or corporate/group training packages, unless otherwise agreed in writing.
6. How Refunds Are Paid
Refunds are issued to the original payment method used for the purchase. Processing times after we approve a refund depend on your bank or card provider and are typically 5–10 business days.
7. Contact
Email: contactus@riskprolearning.com
Phone/WhatsApp: +91-9766594401